Building authorities face issues with new portal, state insists it’s functional

In Brno, officials couldn’t log in due to system overload, which the Ministry of Regional Development (MMR) blamed on incorrect login procedures. In Prague, officials found they could edit submissions from other offices, a bug the MMR is addressing.

By 11:00 a.m., 36 building permit applications were submitted through the Builder’s Portal, with 547 pending. By 3:00 p.m., about 4,000 building authority employees had logged into the Information System for Building Authorities (ISSŘ).

The new Construction Act and its digital procedures for civil engineering, including residential buildings, came into force yesterday. Despite minor issues, the MMR reported the system is operational with no outages. Minister Ivan Bartoš confirmed the digitization is working, attributing reported problems to user error.

In Brno, officials cited system overload as the issue, while in Prague, user rights settings were problematic. Prague 8 officials rated the system poorly, noting it allowed inter-office submission modifications. Prague 2 officials reported difficulties with address entry and regional filtering.

The MMR established a call center to assist with the new system and provided manuals, though some town halls criticized the lack of clear instructions and training. The new law and digitization faced pre-launch concerns due to repeated contract cancellations, rushed training, and inadequate technology. The Association of Town and Municipal Secretaries highlighted missing key features and legal shortcomings, urging the Ministry of the Interior to address these issues urgently.

Source: CTK