CEVA Logistics expands returns management operations in Poland for major fashion platform

CEVA Logistics is strengthening its foothold in the e-commerce and fashion industry by managing a central returns warehouse in Poland for one of Europe’s largest luxury fashion platforms. The initiative is part of CEVA’s commitment to providing innovative and efficient logistics solutions to streamline the processing of returned online orders, both from Poland and across Europe, while supporting the continued growth of its client.

The handling of e-commerce returns, particularly for high-value items, presents significant logistical challenges. The complexity of managing returns for luxury goods requires specialized knowledge, advanced technology, and a skilled workforce. Faced with rapid growth, the fashion platform has encountered obstacles in maintaining the space and efficiency needed to manage its expanding product range. The surge in returns volume, coupled with the variety of returned items, has led to longer processing times, increased costs, and customer dissatisfaction.

To address these challenges, the company outsourced its returns logistics to CEVA. By doing so, it has been able to improve the efficiency of its in-house distribution centers while ensuring continued growth. CEVA’s extensive experience in e-return logistics, coupled with access to necessary warehouse resources, made it the ideal partner. The collaboration also aims to optimize operational costs while maintaining a high-quality service for processing luxury goods.

CEVA’s team in Poland now oversees the returns operations, managing a newly established central warehouse. This facility has taken over returns handling from the company’s previous center in Germany. CEVA’s contract logistics team processes an average of 1.3 million returns monthly, handling up to 450,000 items per week. During peak sales periods, these numbers can rise to as many as 700,000 returns weekly.

Returned merchandise is categorized into three main sectors: fashion, beauty, and high-value items, and is routed accordingly. CEVA also provides value-added services, such as the preparation of B2B shipments for luxury goods to customer-owned stores.

The centralization of returns management, paired with state-of-the-art automation solutions, has yielded tangible results. CEVA’s operations have optimized costs, achieving a 92% recovery rate, with over 100,000 items recovered monthly. A back-to-stock process for fast-moving goods ensures steady stock flow, boosting customer satisfaction for the fashion platform. In addition, the solutions implemented have helped extend the lifecycle of high-value products, reducing waste and contributing to more sustainable operations.

CEVA Logistics’ expansion into returns management highlights the company’s role in supporting the growth and efficiency of one of Europe’s premier luxury fashion platforms.