CEVA Logistics signs a five-year contract with Sephora for omnichannel logistics services

CEVA Logistics extended its cooperation and signed a new, five-year contract with Sephora in Brazil. The perfumery chain belongs to the world leader in the luxury goods industry, the LVMH group (Moët Hennessy Louis Vuitton).

In Brazil, CEVA has been cooperating with the Sephora chain since 2015, providing services to 39 retail stores and stores across the country. Since 2017, he is also responsible for the logistic support of the entire online sales channel.

Currently, under the agreement, CEVA consolidates and distributes various types of cosmetic products, including make-up, perfumes, accessories, hair care, body and bath, including the Sephora Collection brand.
CEVA provides logistical support by managing two multi-user distribution centers near Sao Paulo. The scope of services includes receipt, storage, e-commerce order fulfillment, shipping and return logistics. Both warehouses are equipped with controlled air-conditioning systems to meet Sephora's stringent product quality requirements. All cosmetics are stored under closely monitored conditions.

CEVA will manage Sephora's operations based on its own SMART Beauty and Personal Care solution, i.e. a package of services dedicated to the Consumer & Retail industry. CEVA solutions allow for the storage of products in any regional or national distribution center, organization of multi-channel or single-channel sales, and then distribution to stores, wholesalers and trade fairs. In addition, the CEVA warehouse management system (WMS) is integrated with Sephora systems, which ensures full transparency and greater efficiency.
Fabio Mendunekas, senior vice president of contract logistics for the LATAM region, CEVA Logistics said: “We fully understand the high level of service and standards required by a customer like Sephora. Caring for their reputation, we constantly focus on streamlining processes in the supply chain and improving efficiency to ensure constant availability of products and meet consumer demand. Our Business Process Improvement team will continue to strive to increase efficiency, bringing Sephora to an even higher standard."

João Bittencourt, Sephora's Vice President of Finance and Operations, added: “We are delighted to announce the signing of a new five-year contract with CEVA Logistics. The collaboration with a global logistics company that has the necessary know-how has been a major factor in Sephora's development and growth in Brazil over the past few years. We decided to continue the partnership because CEVA has a dynamic and flexible system that is able to follow the scenario of changes in the cosmetics market. Moreover, after more than six years of collaboration, CEVA has demonstrated its interest and commitment to achieving Sephora's business goals in Brazil, helping to advance and expand operations.”