70% of EU citizens used online public services in 2024

In 2024, 70.0% of EU citizens aged 16 to 74 reported using online public services via government websites or mobile applications in the past 12 months. This represents a modest increase of 0.7 percentage points compared to 2023, when the figure stood at 69.3%.

Denmark (98.5%), the Netherlands (96.0%), and Finland (95.4%) recorded the highest levels of e-government usage among EU countries. In contrast, Romania (25.3%), Bulgaria (31.5%), and Italy (55.1%) had the lowest adoption rates.

The most frequent use of e-government services was obtaining information about public services, benefits, laws, and administrative details, with 44.0% of EU citizens engaging in this activity, an increase of 2.4 percentage points from the previous year. Accessing personal information was the second most common service, used by 40.0% of individuals, reflecting a 0.8 percentage point rise from 2023.

Downloading or printing official forms was the third most widely used service, with 38.1% of citizens utilizing it, though this marked a 1.8 percentage point decline from the previous year. The least common use of online public services was submitting requests, claims, or complaints, reported by 5.3% of users, an increase of 0.5 percentage points from 2023.

The data highlights the continued expansion of digital public services across the EU, with some countries achieving near-universal adoption, while others still face challenges in increasing citizen engagement with online government platforms.

Source: Eurostat